General terms and conditions – Harmony Hotel Špindlerův Mlýn

Harmony Hotel 4****Superior

Harmony Špindlerův mlýn a.s., with its registered office at Bohdalecká 1490/25, Michle, 101 00 Prague 10, ID No.: 21539065, registered in the Commercial Register kept by the Municipal Court in Prague, Section B, Insert 28856 (hereinafter hotel“).

These terms and conditions regulate the mutual rights and obligations arising in connection with a contract between the hotel and another person. These conditions therefore generally apply to all hotel guests and agencies with whom there is no written contract for the provision of services.

RESERVATION OF ACCOMMODATIONS AND SERVICES

the reservation of accommodation and other services in the hotel and the confirmation of this reservation by the hotel is only possible in writing, i.e. by e-mail
a reservation is considered valid and binding when the hotel confirms the reservation in writing (by email) or the guest receives an automatic email confirmation generated by the respective online booking system
the reservation is made by credit card or by paying a deposit equal to the amount of the accommodation and services specified; individual conditions can also be specified
if the hotel or the guest does not comply with the conditions set out in point 3 of this article, the hotel may not provide the accommodation and services
The information provided in the booking confirmation is binding for both parties

PRICES, CANCELLATION AND PAYMENT CONDITIONS

the price is per room and night, including breakfast, unless the guest chooses otherwise
VAT of 12% is included in the price; tourist tax of EUR 1.20 per person per night is not included in the price, this fee is to be paid at the hotel reception.
cancellation of a confirmed reservation can also only be made in writing, i.e. by email; the exact type of cancellation is determined by the booking system used for the reservation
when cancelling a booking made through an external provider (e.g. booking.com), the booking must also be cancelled through that provider in the manner prescribed by that provider and in accordance with the booking conditions
a rebooking, i.e. the transfer of the booked services to another date, is considered a cancellation of the original booking and is subject to the same conditions as a cancellation
accommodation can be paid in cash, the hotel accepts CZK and EUR; when paying by credit/debit card, the amount will be charged in CZK or in the currency of the customer's credit card
according to the law on registration of sales, the seller is obliged to issue a receipt to the buyer; at the same time, he is obliged to register the received sales with the tax administration online, in the event of a technical failure at the latest within 48 hours
the hotel reserves the right to pre-charge the guest's card up to the total amount of the accommodation
the hotel reserves the right to charge the total amount of the accommodation in advance from the guest's credit/debit card if this is provided for in the reservation conditions.
in case of no-show on the day of the reservation, the reservation will be cancelled and the hotel is entitled to charge the costs according to the cancellation conditions of the reservation

RIGHTS AND OBLIGATIONS OF THE GUEST

the guest has the right to use the reserved areas and their facilities as well as the facilities of the common areas
the guest is liable for any damage caused to the room during the stay and agrees to pay for repairs, replacements or special cleaning; the amount of payment is determined by the hotel
the guest is obliged to complain about any deficiencies and shortcomings during his stay at the hotel so that they can be remedied
the guest is obliged to pay the costs associated with the use of hotel services, including additional services, no later than the day of departure, unless otherwise agreed; in case of non-payment, the hotel is entitled to charge (debit) the guest's credit card with the corresponding amount after departure
the guest can withdraw from the contract due to the cancellation conditions or if the hotel has not provided the agreed services that correspond to the hotel's standard
check-in is possible from 3:00 p.m. on the day of arrival; earlier check-in is only possible after consultation with the hotel and for a fee
check-out until 11:00 a.m. on the day of departure; a late check-out is possible after consultation with the hotel and for a fee
the entire hotel is a non-smoking hotel; violation of this rule and smoking in the room or on the hotel premises entitles the hotel to charge the guest a penalty of 200 EUR for cleaning the room or the hotel premises; the smoking ban and the associated penalty also apply to smoking electronic cigarettes; smoking is only permitted in front of the hotel in the designated areas
between 22:00 and 6:00 is night time; any behavior that causes disturbance to other guests during night time is strictly prohibited (this includes loud music, watching TV, shouting in the rooms, in the corridors and other disruptive behavior); in case of serious violations of this rule, the hotel may fine guests up to 400 EUR or call the police if necessary
dogs can be accommodated after confirmation by the hotel for a fee of 26 EUR/day.

RIGHTS AND OBLIGATIONS OF THE HOTEL

the hotel is obliged to provide the guest with accommodation based on previously agreed services that correspond to the hotel's standard
if the hotel is unable to accommodate the guest due to a reservation that has already been made and confirmed, it is obliged to provide the guest with suitable accommodation in another establishment

FINAL TERMS