{"id":1144,"date":"2024-06-27T23:04:06","date_gmt":"2024-06-27T21:04:06","guid":{"rendered":"https:\/\/harmonyhotel.cz\/?page_id=1144"},"modified":"2025-08-12T13:03:54","modified_gmt":"2025-08-12T11:03:54","slug":"vseobecne-smluvni-podminky","status":"publish","type":"page","link":"https:\/\/harmonyhotel.cz\/cz\/vseobecne-smluvni-podminky\/","title":{"rendered":"V\u0161eobecn\u00e9 smluvn\u00ed podm\u00ednky"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Harmony Hotel 4**** Superior<\/h2>\n\n\n\n<p>Spole\u010dnost HARMONY HOTEL \u0160PINDLER\u016eV ML\u00ddN OPERATIONS s.r.o. se s\u00eddlem Bohdaleck\u00e1 1490\/25, Michle, 101 00 Praha 10, I\u010cO: 22175806, zapsan\u00e1 v obchodn\u00edm rejst\u0159\u00edku veden\u00e9m M\u011bstsk\u00fdm soudem v Praze, odd\u00edl C, vlo\u017eka 412111 (d\u00e1le jen jako \u201e<strong>hotel<\/strong>\u201c).<\/p>\n\n\n\n<p>Tyto podm\u00ednky upravuj\u00ed vz\u00e1jemn\u00e1 pr\u00e1va a povinnosti vznikl\u00e1 v souvislosti nebo na z\u00e1klad\u011b smlouvy uzav\u00edran\u00e9 mezi hotelem a jinou osobou. Tyto podm\u00ednky tedy plat\u00ed obecn\u011b pro v\u0161echny hotelov\u00e9 hosty a agentury, se kter\u00fdmi nen\u00ed sjedn\u00e1na p\u00edsemn\u00e1 smlouva o poskytov\u00e1n\u00ed slu\u017eeb.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">REZERVACE UBYTOV\u00c1N\u00cd A SLU\u017dEB<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>rezervace ubytov\u00e1n\u00ed a dal\u0161\u00edch slu\u017eeb v hotelu a potvrzen\u00ed t\u00e9to rezervace ze strany hotelu je mo\u017en\u00e9 pouze p\u00edsemn\u011b, tj. emailem<\/li>\n\n\n\n<li><span style=\"color: initial;\">rezervace se pova\u017euje za platnou a z\u00e1vaznou v p\u0159\u00edpad\u011b, \u017ee hotel p\u00edsemn\u011b (e-mailem) potvrd\u00ed hostovi provedenou rezervaci nebo host obdr\u017e\u00ed automatick\u00e9 emailov\u00e9 potvrzen\u00ed generovan\u00e9 p\u0159\u00edslu\u0161n\u00fdm online rezerva\u010dn\u00edm syst\u00e9mem<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">rezervace je dokon\u010dena pomoc\u00ed platebn\u00ed karty nebo uhrazen\u00edm z\u00e1lohy ve v\u00fd\u0161i uveden\u00e9ho ubytov\u00e1n\u00ed a slu\u017eeb; rovn\u011b\u017e mohou b\u00fdt stanoveny individu\u00e1ln\u00ed podm\u00ednky<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">v p\u0159\u00edpad\u011b, \u017ee hotel nebo host nespln\u00ed podm\u00ednky, kter\u00e9 jsou uvedeny v bodu 3. tohoto \u010dl\u00e1nku, hotel nemus\u00ed ubytov\u00e1n\u00ed a slu\u017eby poskytnout<\/span><\/li>\n\n\n\n<li>\u00fadaje, kter\u00e9 jsou uvedeny na potvrzen\u00ed rezervace jsou z\u00e1vazn\u00e9 pro ob\u011b strany<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">CENY, STORNOVAC\u00cd A PLATEBN\u00cd PODM\u00cdNKY<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cena je uvedena za pokoj na jednu noc, v\u010detn\u011b sn\u00eddan\u011b, pokud nezvol\u00ed host jinak<\/li>\n\n\n\n<li><span style=\"color: initial;\">v cen\u011b ubytov\u00e1n\u00ed je zahrnuto DPH ve v\u00fd\u0161i 12 %; m\u011bstsk\u00fd poplatek ve v\u00fd\u0161i 40 K\u010d (nebo 1,6 EUR) \/ osoba na noc nen\u00ed zahrnut v cen\u011b ubytov\u00e1n\u00ed, tento poplatek host uhrad\u00ed na recepci hotelu<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">zru\u0161en\u00ed potvrzen\u00e9 rezervace je mo\u017en\u00e9 u\u010dinit rovn\u011b\u017e pouze p\u00edsemnou formou, tedy emailem; p\u0159esn\u00fd zp\u016fsob zru\u0161en\u00ed rezervace je stanoven rezerva\u010dn\u00edm syst\u00e9mem, kter\u00fd byl pro rezervaci vyu\u017eit<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">p\u0159i zru\u0161en\u00ed rezervace, kter\u00e1 byla zad\u00e1na p\u0159es extern\u00ed poskytovatele (nap\u0159. booking.com) je nutn\u00e9 rezervaci zru\u0161it takt\u00e9\u017e p\u0159es tohoto poskytovatele, a to zp\u016fsobem, kter\u00fd tento poskytovatel vy\u017eaduje a za podm\u00ednek rezervace<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">zm\u011bna rezervace, tj. p\u0159esun objednan\u00fdch slu\u017eeb na jin\u00fd term\u00edn je pova\u017eov\u00e1n za zru\u0161en\u00ed p\u016fvodn\u00ed rezervace a \u0159\u00edd\u00ed se stejn\u00fdm re\u017eimem jako zru\u0161en\u00ed rezervace<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">ubytov\u00e1n\u00ed je mo\u017en\u00e9 uhradit v hotovosti, kdy hotel akceptuje m\u011bnu CZK a EUR; v p\u0159\u00edpad\u011b platby kreditn\u00ed\/platebn\u00ed kartou bude \u00fa\u010dtov\u00e1na \u010d\u00e1stka v m\u011bn\u011b CZK nebo v m\u011bn\u011b platebn\u00ed karty klienta<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">podle z\u00e1kona o evidenci tr\u017eeb je prod\u00e1vaj\u00edc\u00ed povinen vystavit kupuj\u00edc\u00edmu \u00fa\u010dtenku; z\u00e1rove\u0148 je povinen zaevidovat p\u0159ijatou tr\u017ebu u spr\u00e1vce dan\u011b online, v p\u0159\u00edpad\u011b technick\u00e9ho v\u00fdpadku pak nejpozd\u011bji do 48 hodin<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">hotel si vyhrazuje pr\u00e1vo p\u0159edb\u011b\u017en\u00e9 p\u0159edautorizace karty hosta a\u017e do v\u00fd\u0161e celkov\u00e9 \u010d\u00e1stky za ubytov\u00e1n\u00ed<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">hotel si vyhrazuje pr\u00e1vo p\u0159edb\u011b\u017en\u00e9ho vy\u00fa\u010dtov\u00e1n\u00ed celkov\u00e9 \u010d\u00e1stky za ubytov\u00e1n\u00ed z p\u0159edlo\u017een\u00e9 platebn\u00ed\/kreditn\u00ed karty hosta, stanovuj\u00ed \u2013 li to podm\u00ednky dan\u00e9 rezervace<\/span><\/li>\n\n\n\n<li>v p\u0159\u00edpad\u011b nedostaven\u00ed se hosta v term\u00ednu rezervace je rezervace stornov\u00e1na a hotel je opr\u00e1vn\u011bn \u00fa\u010dtovat n\u00e1klady dle storno podm\u00ednek dan\u00e9 rezervace<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">PR\u00c1VA A POVINNOSTI HOSTA<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>host m\u00e1 pr\u00e1vo u\u017e\u00edvat rezervovan\u00fdch prostor a jejich vybaven\u00ed, stejn\u011b tak jako vybaven\u00ed spole\u010dn\u00fdch prostor<\/li>\n\n\n\n<li><span style=\"color: initial;\">host je odpov\u011bdn\u00fd za v\u0161echny \u0161kody zp\u016fsoben\u00e9 v pokoji b\u011bhem pobytu a souhlas\u00ed s t\u00edm, \u017ee uhrad\u00ed p\u0159\u00edpadn\u00e9 n\u00e1klady na opravy, v\u00fdm\u011bny nebo zvl\u00e1\u0161tn\u00ed \u010di\u0161t\u011bn\u00ed; v\u00fd\u0161e \u00fahrady bude ur\u010dena hotelem<\/span><\/li>\n\n\n\n<li>host je povinen p\u0159i p\u0159\u00edjezdu (po\u010d\u00e1tku ubytov\u00e1n\u00ed) poskytnout platebn\u00ed kartu na garanci p\u0159\u00edpadn\u00fdch \u0161kod \u010di poskytnut\u00ed dal\u0161\u00edch slu\u017eeb<\/li>\n\n\n\n<li><span style=\"color: initial;\">host je povinen ve\u0161ker\u00e9 z\u00e1vady a p\u0159\u00edpadn\u00e9 nedostatky reklamovat b\u011bhem sv\u00e9ho pobytu v hotelu, aby mohla b\u00fdt sjedn\u00e1na n\u00e1prava<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">host je povinen nejpozd\u011bji v den odjezdu uhradit n\u00e1klady spojen\u00e9 s vyu\u017eit\u00edm slu\u017eeb hotelu, v\u010detn\u011b dopl\u0148kov\u00fdch slu\u017eeb, nebylo-li dohodnuto jinak; v p\u0159\u00edpad\u011b neuhrazen\u00ed \u010d\u00e1stky je hotel opr\u00e1vn\u011bn \u00fa\u010dtovat (strhnout) odpov\u00eddaj\u00edc\u00ed \u010d\u00e1stku z udan\u00e9 platebn\u00ed karty hosta po jeho odjezdu<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">host m\u016f\u017ee odstoupit od smlouvy na z\u00e1klad\u011b stornovac\u00edch podm\u00ednek<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">doba p\u0159ihl\u00e1\u0161en\u00ed do hotelu je od 15:00 v den p\u0159\u00edjezdu; d\u0159\u00edv\u011bj\u0161\u00ed p\u0159ihl\u00e1\u0161en\u00ed je mo\u017en\u00e9 pouze po dohod\u011b s hotelem a za p\u0159\u00edpadn\u00fd poplatek<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">doba odhl\u00e1\u0161en\u00ed je do 11:00 v den odjezdu; pozdn\u00ed odhl\u00e1\u0161en\u00ed je mo\u017en\u00e9 po dohod\u011b s hotelem a za poplatek<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">cel\u00fd hotel je neku\u0159\u00e1ck\u00fd; poru\u0161en\u00ed tohoto na\u0159\u00edzen\u00ed a kou\u0159en\u00ed v pokoji \u010di prostor\u00e1ch hotelu oprav\u0148uje hotel, aby hostovi na\u00fa\u010dtoval pen\u00e1le ve v\u00fd\u0161i 5000 K\u010d nebo 200 EUR za vy\u010di\u0161t\u011bn\u00ed pokoje \u010di prostor hotelu, z\u00e1kaz kou\u0159en\u00ed a s n\u00edm spojen\u00e9 pen\u00e1le se vztahuj\u00ed i na kou\u0159en\u00ed elektronick\u00fdch cigaret, kou\u0159en\u00ed je mo\u017en\u00e9 pouze p\u0159ed hotelem v m\u00edst\u011b\/ech tomu vyhrazen\u00e9m<\/span><\/li>\n\n\n\n<li><span style=\"color: initial;\">v rozmez\u00ed od 22:00 a 6:00 je doba no\u010dn\u00edho klidu, chov\u00e1n\u00ed, kter\u00e9 vede k ru\u0161en\u00ed ostatn\u00edch host\u016f v dob\u011b no\u010dn\u00edho klidu, je p\u0159\u00edsn\u011b zak\u00e1z\u00e1no (zahrnuje hlasit\u00fd poslech hudby, televize, k\u0159ik v pokoj\u00edch, chodb\u00e1ch a dal\u0161\u00ed ru\u0161iv\u00e9 chov\u00e1n\u00ed), v p\u0159\u00edpad\u011b v\u00e1\u017en\u00e9ho poru\u0161en\u00ed tohoto pravidla m\u016f\u017ee hotel penalizovat hosty finan\u010dn\u00ed pokutou a\u017e do v\u00fd\u0161e 10000 K\u010d nebo 400 EUR nebo, v nutn\u00fdch p\u0159\u00edpadech, volat policii<\/span><\/li>\n\n\n\n<li>psi mohou b\u00fdt ubytov\u00e1ni na z\u00e1klad\u011b potvrzen\u00ed hotelu za poplatek 650 K\u010d nebo 26 EUR\/den<\/li>\n\n\n\n<li>hostovi se, bez p\u0159edchoz\u00edho v\u00fdslovn\u00e9ho souhlasu t\u0159et\u00ed osoby, zakazuje v&nbsp;prostor\u00e1ch hotelu po\u0159izovat fotografie, videoz\u00e1znamy, zvukov\u00e9 z\u00e1znamy apod., na kter\u00fdch jsou (by mohli b\u00fdt) zachyceny t\u0159et\u00ed osoby (ostatn\u00ed host\u00e9 hotelu) a zam\u011bstnanci hotelu. Poru\u0161en\u00edm tohoto z\u00e1kazu m\u016f\u017ee doj\u00edt k&nbsp;uplat\u0148ov\u00e1n\u00ed pr\u00e1v spo\u010d\u00edvaj\u00edc\u00edch v&nbsp;neopr\u00e1vn\u011bn\u00e9m z\u00e1sahu do osobnostn\u00edch pr\u00e1v t\u0159et\u00edch osob vypl\u00fdvaj\u00edc\u00edch ze&nbsp;z\u00e1kona \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk (d\u00e1le jen \u201eOZ\u201c) a d\u00e1le pak ve smyslu Na\u0159\u00edzen\u00ed Evropsk\u00e9ho parlamentu a Rady (EU) 2016\/679 ze dne 27. dubna 2016 o ochran\u011b fyzick\u00fdch osob v souvislosti se zpracov\u00e1n\u00edm osobn\u00edch \u00fadaj\u016f a o voln\u00e9m pohybu t\u011bchto \u00fadaj\u016f a o zru\u0161en\u00ed sm\u011brnice 95\/46\/ES (Obecn\u00e9 na\u0159\u00edzen\u00ed o ochran\u011b osobn\u00edch \u00fadaj\u016f) a dal\u0161\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f.<\/li>\n<\/ul>\n\n\n\n<p>V p\u0159\u00edpad\u011b, \u017ee dojde mezi n\u00e1mi a spot\u0159ebitelem ke vzniku spot\u0159ebitelsk\u00e9ho sporu z kupn\u00ed smlouvy nebo ze smlouvy o poskytov\u00e1n\u00ed slu\u017eeb, kter\u00fd se nepoda\u0159\u00ed vy\u0159e\u0161it vz\u00e1jemnou dohodou, m\u016f\u017ee spot\u0159ebitel podat n\u00e1vrh na mimosoudn\u00ed \u0159e\u0161en\u00ed takov\u00e9ho sporu ur\u010den\u00e9mu subjektu mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f, kter\u00fdm je<\/p>\n\n\n\n<p><strong>\u010cesk\u00e1 obchodn\u00ed inspekce<br><\/strong>\u00dast\u0159edn\u00ed inspektor\u00e1t \u2013 odd\u011blen\u00ed ADR<br>Gorazdova 1969\/24<br>120 00 Praha 2<br>Email: adr@coi.gov.cz <br>Web: adr.coi.gov.cz<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">PR\u00c1VA A POVINNOSTI HOTELU<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>hotel je povinen pro hosta zajistit ubytov\u00e1n\u00ed na z\u00e1klad\u011b p\u0159edem dohodnut\u00fdch slu\u017eeb, kter\u00e9 odpov\u00eddaj\u00ed standardu hotelu<\/li>\n\n\n\n<li>v p\u0159\u00edpad\u011b, \u017ee hotel nem\u016f\u017ee hosta ubytovat na z\u00e1klad\u011b p\u0159edem vytvo\u0159en\u00e9 a potvrzen\u00e9 rezervace, m\u00e1 povinnost zajistit pro hosta adekv\u00e1tn\u00ed ubytov\u00e1n\u00ed v jin\u00e9m za\u0159\u00edzen\u00ed<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Z\u00c1V\u011aRE\u010cN\u00c1 USTANOVEN\u00cd<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>tyto podm\u00ednky jsou platn\u00e9 od 01.01.2025 a hotel si vyhrazuje pr\u00e1vo jejich zm\u011bn a host je povinen se \u0159\u00eddit t\u011bmito aktu\u00e1ln\u00edmi podm\u00ednkami<\/li>\n\n\n\n<li>hotel shroma\u017e\u010fuje osobn\u00ed \u00fadaje hosta pouze po dobu nezbytn\u011b nutnou do ukon\u010den\u00ed poskytov\u00e1n\u00ed sjednan\u00fdch slu\u017eeb a tyto \u00fadaje neposkytuje dal\u0161\u00edm osob\u00e1m<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Harmony Hotel 4**** Superior Spole\u010dnost HARMONY HOTEL \u0160PINDLER\u016eV ML\u00ddN OPERATIONS s.r.o. se s\u00eddlem Bohdaleck\u00e1 1490\/25, Michle, 101 00 Praha 10, I\u010cO: 22175806, zapsan\u00e1 v obchodn\u00edm rejst\u0159\u00edku veden\u00e9m M\u011bstsk\u00fdm soudem v Praze, odd\u00edl C, vlo\u017eka 412111 (d\u00e1le jen jako \u201ehotel\u201c). Tyto podm\u00ednky upravuj\u00ed vz\u00e1jemn\u00e1 pr\u00e1va a povinnosti vznikl\u00e1 v souvislosti nebo na z\u00e1klad\u011b smlouvy uzav\u00edran\u00e9 mezi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1102,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1144","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/harmonyhotel.cz\/cz\/wp-json\/wp\/v2\/pages\/1144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harmonyhotel.cz\/cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harmonyhotel.cz\/cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harmonyhotel.cz\/cz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harmonyhotel.cz\/cz\/wp-json\/wp\/v2\/comments?post=1144"}],"version-history":[{"count":8,"href":"https:\/\/harmonyhotel.cz\/cz\/wp-json\/wp\/v2\/pages\/1144\/revisions"}],"predecessor-version":[{"id":2016,"href":"https:\/\/harmonyhotel.cz\/cz\/wp-json\/wp\/v2\/pages\/1144\/revisions\/2016"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/harmonyhotel.cz\/cz\/wp-json\/wp\/v2\/media\/1102"}],"wp:attachment":[{"href":"https:\/\/harmonyhotel.cz\/cz\/wp-json\/wp\/v2\/media?parent=1144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}